Step 1: Log out of your account and clear your cache on your computer or phone.
Step 2: Go to a computer, log in to https://splinterlands.com/, and click Forgot Password.
Step 3: You will enter the email address associated with your account and click the Recover Password button.
Step 4: Go to your email and check for a lost password email from Splinterlands. You don't need to change your password; this is to make sure you can receive emails from our server.
Step 5: Go back and log into the game and Request Account Keys in the drop menu to be sent from Splinterlands.
Step 6: This will be the next screen - please read it.
Step 7: After clicking Submit Request, please pay attention to the following popup and check your spam/junk folders.
Step 8: Go back to your email, and you will see a link like the above in your email.
Step 9: You will need to put your email address and password in, and then you will be taken to the screen above.
Step 10: Copy and paste all of your keys into a text document and save it. Enter your keys into the Hive keychain for safekeeping on your computer. Then take the text document and back it up on a zip drive and remove the text document from your computer. The zip drive in a safe location is called cold storage. Then make sure you delete your keys like the picture above shows.
If you get to the end of these steps and still have not received your keys please contact tech support and let us know which step looked different than ours. You may also submit a ticket to restore your keys. If you are looking to change your keys, please read this article.