This guide will walk you through the account recovery process step by step from verifying your recovery account and generating a new password, to submitting a recovery request and finally regaining access to your account. By following these instructions carefully, you can securely restore access to your Hive and Splinterlands account.
Before starting the process, make sure:
Your recovery account is steemmonsters & you have submitted a support ticket letting Splinterlands know you want an account recovery. We will need to do an ownership verification before we initiate the process on our end.
You still have access to your Master Password from before the account keys were changed, Splinterlands may be able to help you with this depending on where your account was created.
It has been less than 30 days since the last owner key change.
Step 0 - Check your recovery account.
If you already know your recovery account, you can skip this step. Otherwise, go to https://hivehub.dev and look up your account.
On the right side of the page, click "Account Blockchain Data" to view more details about your account, including your Recovery Account and Last Owner Update.
If your Recovery Account is "steemmonsters" and it's been less than 30 days since your Last Owner Update you can continue the process through Splinterlands Support.
Note: If your designated recovery account is different to "steemmonsters", you can still follow this process, but you’ll need to contact your recovery account directly for the step 2. Accounts over 30 days since the last keys change, cannot be recovered.
Step 1 - Generate a new "Master" Password.
Go to https://reazuliqbal.com/HiveAccountRecovery/.
In the "Account to Recover" field, enter the account you want to recover.
Generate a random Master Password, write it down, and store it securely.
Never ever share your Master Password with anyone.
Click "Get Owner Key" to generate your Public Owner Key.
Once you generate a Public Owner Key (STM...), save it as it is required in the next step.
Step 2 - Request Account Recovery
The account designated as your Recovery Account is responsible for initiating the account recovery process on HIVE.
In order to make that happen, your New Public Owner Key is required. So send your Public Owner Key (STM...) obtained in the previous step to the owner of your designated recovery account requesting your account being recovered. Please make sure what you send starts with STM, if it starts with anything else you might be sending the master password leaving your account vulnerable.
Additional documentation or verification may be required before starting the process, so make sure to communicate with them.
For Splinterlands accounts, recovery is handled through the support team, which you can do by submitting a support ticket.
Step 3 - Recover your account
Once you get confirmation from the designated "Recovery Account" that the process has been started you can recover your account. Fill in the fields in the following way
Account To Recover is the account you are trying to recover access to.
For New Password, enter the Master Password you generated in Step 1.
For Recent Password, enter the last Master Password you had access to before your account was compromised.
If you see the error "Unable to find recovery request for <your account> or the request has expired. Please start the procedure again" after hit the "Recover Account", double check the info provided is correct, otherwise check with the support team to confirm whether the account recovery request has been initiated.
Once you get the message "<your account> has been recovered successfully." your account has been recovered and the new keys and password generated in step 1 can be used to access your account.
Once your account has been recovered successfully, you can use that New Password generate new keys.
Step 4 - Update your Password.
At this stage, you already have the Password you generated in Step 1 and used to recover the account in step 3. You’ll now use this Password to create a brand-new, secure Password for your account.
Go to https://wallet.hive.blog/change_password and fill the fields as follows:
In the "Account Name" field, enter your username.
As "Current Password", use the Password generated during the step 1.
Click "Generate New Password", this new password Write it down, and store it securely.
Re-enter the newly generated password in the confirmation field.
Check all required boxes.
Click "Update Password" to complete the process
If the password update is successful, you will be redirected to the hive.blog login page. There, you should see a confirmation message stating: “The password for <your account> was successfully updated.”
Please make sure you have securely backed up your new password as there is no way to obtain it later if you do not have it securely backed up now.