Splinterlands Support

Welcome to Splinterlands Support

Please read the instructions below before completing this form

Instructions for form

Please fill out as much information as possible to help accelerate our ability to support you.

Please only fill this form out once for a particular issue. Submitting multiple times for the same issue may result in a delayed response time. Once you submit the form, you can respond to the existing ticket if you have new information to provide or would like an update.

Support staff will contact you via e-mail.

If you want a quicker response, you can try posting your question on the Splinterlands Discord server https://discord.gg/CAFJRjY in the #tech-support and #mobile-tech-support channels. Be careful of scammers pretending to be customer support though. On Discord, support staff have official Discord roles. Either a green "Official Customer Support Staff" or blue "Customer Support Volunteer Helper" role.

If someone privately DM's you about customer support and they do not have any of those two roles in the Splinterlands channel, then do NOT share any information with them, click on any links they provide, or send them any money/assets/tokens. Some scammers may also impersonate support staff by using the same profile picture and choosing a similar username so please make sure that the person has one of these two official Discord roles:

Official Support Staff
Official Volunteer Support Helper
Please use a frequently used email address as this support case and future support cases will be tied to that email
Please provide subject describing issue in a brief statement. Example: "Did not receive loot chest rewards"
Are you missing the credits or is it something else?
Please provide any additional receipt information. If you paid via paypal or crypto, please put your transaction ID here and we may ask for a screenshot of a receipt at a later point
Are you missing the Spellbook or is it something else?
Please provide any additional receipt information. If you paid via paypal or crypto, please put your transaction ID here and we may ask for a screenshot of a receipt at a later point
Have you attempted verification on our desktop site?
If you selected 'no', before continuing this form please go to our desktop site, click on the account dropdown, and attempt the automated user verification
Have you attempted verification on our desktop site?
If you selected 'no', before continuing this form please go to our desktop site, click on the account dropdown, and attempt the automated user verification
Have you attempted to recover your keys through the automated process?
When you log into Splinterlands, click your account name, and then select "Request Private Keys." You should then receive an e-mail with a link that gives you your keys. If you are having problems with this process please select "Yes" and continue with this form.
Did you use the email associated with your Splinterlands account?
If you selected "No", please refer to the above instructions and attempt this before continuing
What is the email address associated with your splinterlands account?
Please provide a transaction ID associated with the receipt information from your Spellbook Purchase:
We may later ask for a screenshot of the receipt or additional information associated with this purchase
If you are the referrer, have the new player that you referred fill out this form
Have you tried verifying via Peakmonsters?
Even though you may not have been able to open the loot chest within the game UI, the loot chest may still have been processed. Please attempt to verify via Peakmonsters Explorer before submitting this form. Where your account name = XXXXX, go to: https://peakmonsters.com/@XXXXX/explorer and log in to peakmonsters.
What is the nature of your DEC issue?
What is the amount of DEC?
What is the nature of your SPS issue?
What is the amount of SPS?
Did you receive an error code? If so, enter below:
What type of device are you using?
How are you playing Splinterlands?If using a browser, which one are you using?
What are your system specifications?