Splinterlands Support Ticket

If you have any questions or need help, you may submit a ticket with our Support Team.

You can create a ticket by going to: https://support.splinterlands.com/ and click on “Submit a request”.

The direct link for this is: https://support.splinterlands.com/hc/en-us/requests/new 

After creating a ticket, you can also communicate with Splinterlands Support agents by replying to the confirmation email of your ticket registration or by replying to the latest email in that email thread. You can also create a Splinterlands Help Center account to track of the status of your ticket(s).

NOTE: The Splinterlands Help Center has its own log-in system that is separate from the Splinterlands log-in system. So, you cannot login with your Splinterlands account here, you will need to create a Splinterlands Support account to use this feature. 

How to Log Into the Help Center and View Your Ticket Status

Step 1: To create a Splinterlands Help Center account go back to https://support.splinterlands.com/

• Click Sign In
• Click Get a password

Step 2: Type in the email address that you used during the ticket creation and click Submit.

Step 3: You will receive a message on your screen that if you cannot find the activation email in your mail box to check your spam folder.

Step 4: In the email that you received, click on the link to confirm your account creation.

Step 5: Add your name and chose a secure unique password.

Step 6: To log into the Splinterlands Help Center click on Sign in.

Step 7: To read and create replies on your tickets, click on the arrow next to your account name and select My Activities.

Step 8: In the activities, you will see an overview of your tickets. You can click on the ticket title to enter 1 specific ticket.

NOTE: There is a filter you can use to show tickets that have a certain status. The ID field will show you the ticket number.

Step 8: You can type a message, use the rich text editor, add files via the Add Files link, or drag and drop a file in the square. To submit your response, press the Submit button.