Why Am I In a Lower League After EOS?
At the end of each season, players will experience a Rating reset, which is based on the player's highest league achieved throughout the season.
*In Frontier format, only players who reach Gold I have their ratings reset.
Locate the league rating reset directly on the Splinterlands site, by first navigating to the Battle. Next, hover over the league modal central to the page then click League Details.
View your current league. Scroll down to view the ratings by League Tier and Season Rating Reset.
You can also view your highest rating within your player profile.
What if I Believe There is an Issue With My Rating?
If you believe there is an issue with your rating reset, please review the Season Rating Reset on the League Rewards page. Next, compare the rating in your final battle of the previous season. If there is indeed a discrepancy, please submit a ticket to Tech Support.
Include a screenshot of:
1. Your rating from the previous season's final battle.
2. Your rating after playing one battle within the current season.
3. A screenshot of the relevant Season Rating Reset parameters located on the League Rewards page.
** Note: This helps Tech Support to easily determine whether there is an issue that requires further investigation.
Your ratings can be found by navigating to the Season Activity page and then clicking on the emblem beside your username within your battle log:
This pop-up will show your rating after that particular battle:
If there is a verifiable problem, can I get compensation?
As described in our Terms of Service, it is unlikely that compensation will be given.
We strongly recommend that all users read through the Terms of Service.
Please submit a ticket to Tech Support detailing the issue and all relevant information regardless of the compensation policy. At Splinterlands, we strive for the best customer experience and actively try to address any issues our users encounter. Reports of inconsistencies and possible bugs help us to improve the game.