Unfortunately, users may experience battles being surrendered automatically from time to time. Every report is valuable to our research team. If you experience this issue, please submit a ticket to Tech Support and include the information requested below.
**If you are unable to supply all of the requested information, please still submit a report so that we may better track the issue.
Auto-Surrender Report: Required Information
Please include the following in your report:
1. The time and date of the surrendered match.
2. Which browser were you using? Please confirm that it is fully updated.
3. Please confirm your account name AND your opponent's name.
4. What was the instance? (Challenge, Modern, Wild, Brawl, Tournament - please include the tournament ID).
5. If you were allowed to select a team, please share the lineup.
6. Did you have rentals that may have expired during the battle?
7. Did you attempt a hard refresh (ctrl+F5) before the timer ran out? Did this have an impact?
8. Include the Team submission log
9. Include text AND a screenshot of the console log as the surrender occurred.
- How to Create a Console Log for Brave Browser
- How to Create a Console Log for Chrome Browser
- A sample of how text and a screenshot of the Console log may look:
ed to load resource: net::ERR_BLOCKED_BY_CLIENT
www.googletagmanager.com/gtag/js?id=UA-120231793-1:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
www.googletagmanager.com/gtag/js?id=AW-700133339:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
tags.srv.stackadapt.com/events.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
10. Please use the Battle History API to locate the battle_queue_id
**You must use the API as soon as possible to ensure that you can locate the battle
- https://api2.splinterlands.com/battle/history2?player=USERNAME (Wild Mode)
- https://api2.splinterlands.com/battle/history?player=USERNAME (Modern Mode)
- (ctrl+f) and search for the word "surrender."
- You will be looking for "is_surrender": true to locate your battle
- You will be looking for "is_surrender": true to locate your battle
- Once you find is_surrender:true you will copy the battle Battle ID = sl_0988f7bb23d23a4a3f506cd64a8667d3
- If you would like, you can input the battle id into the battle/result API for more information about that battle
11. Please share whether this is your first report on the issue. If not, please include the previous ticket number(s).
**Please create new support tickets for each Auto-Surrender Report.
12. Include other relevant details such as patterns, whether this tends to happen against particular opponents, particular times of day, whether this happens when you select specific cards etc...
**Please do not include any information as downloadable files or clickable links. Paste text and screenshots directly into your Auto-Surrender Report for our safety.
Sample Auto-Surrender Report
Hello,
1. I am reporting an auto-surrender that took place on _______________.
2. I was using ______ Browser updated OR not updated with the latest version.
3. My account name is __________. My opponent's name was ______________.
4. This was a (modern / wild) format (brawl / ranked / tournament) battle.
5. I was unable to select a team OR I was able to select a team and it was as follows: ____________.
6. I had no rentals that expired OR I had rentals, but none expired OR I had rentals that may have expired. The rentals are as follows ___________________.
7. I did OR did not attempt a hard refresh.
8. Below are the Screenshots of my team submission log.
9. Below are Text and a Screenshot of the Console Log:
10. My battle ID is ___________________ OR I was unable to locate my battle ID. [Please include both yours and your opponent's if possible]
11. This is my ____ report of an auto-surrender. (The other report was in reference to ticket #_____.)
12. Other relevant details include:______________________.
**Please do not include any information as downloadable files or clickable links. Paste text and screenshots directly into your Auto-Surrender Report for our safety.
**If in the future you are unable to select a team and are facing this same issue, attempt a hard refresh (ctrl+F5). If this does not help, proceed to the console log, then locate the Battle ID.
** You can also try to Change your HIVE Node to ensure that you have the best connection.
What Happens Now?
We truly appreciate your submission of an Auto-Surrender Report, as gathering information is an integral part of bug resolution. You will get an acknowledgment from tech support that your report has been received. Be sure to note your ticket number to include it in future reports. Although your report will be closed and marked as Solved, rest assured it has been assessed and recorded for the developers to review.
You can Log Into the Help Center and Check Your Ticket Status, or request a follow-up at any time.
We request that you submit a new ticket for each Auto-Surrender Report.
Thank you for your support as the team continues to gather information about Auto-Surrenders.
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