End of Season FAQ

General Questions

What is a Season?

A Season is the length of time in which a player can earn end of season rewards and advance their ratings. While the daily focus is an opportunity to earn chests daily, season chests accumulate over the length of the season.

End of season (EOS) is the time when one season ends and another begins. This is the time when EOS chests are claimable. 

How long is a Season?

The length of a season varies between 12 and 18 days.  You can view the length of the current season by navigating to your Splinterlands Battle page, then viewing the box to the left and under the Modern and Wild toggle.

 

How can I earn Daily Focus and Season Rewards?

Review this article: How to Earn Daily Focus Rewards and Season Rewards?

 

What can I expect in my Season Reward chests?

Review this article: Daily Quest & Season Reward Chests

 

Where can I see how many season points I earn per battle?

After playing a ranked battle, you can view how many season points you earned for that battle by hovering over the ⓘ next to RP earned. Review this article detailing What Bonuses are Applied to Rshares? for more in-depth information about the other statistics contained within this pop-up. 

Why don't my reward chests reflect my rating?

After the Ranked Reward Update in 2022, EOS reward chests are determined based on the highest rank you achieved the PREVIOUS season. 

 

Why am I in a lower league after EOS?

At the end of each season. players ratings are reset. You can view the parameters of this reset by navigating to your battle page then clicking on leagues.

From there, navigate to League Rewards:

Use the arrows to locate the relevant season, then view the Season Rating Reset to discover where you will begin play next season:

Why can't I claim my end of season chests?

1. There may be a delay in processing. At times, you will see a notification stating that there are delays in block processing. If that is the case, please wait some time before attempting to claim.

2. Verify that you qualify for End of Season Chests.  If you did not play any ranked battles within the previous season, you do not qualify for rewards. 

Advanced Questions:

 

How does Collection Power factor into my EOS rewards?

Your Collection Power determines which league you are in. This is particularly important for EOS rewards. Players who depend on rentals for play may see those expire close to EOS. This results in a loss of collection power, which in turn causes a league downgrade. In order to ensure that you do not encounter this issue, we recommend that players do not allow rentals to expire within 24 hours of EOS.  

 

**If you are concerned or confused about your rating reset, or chests received, double check whether you had rentals expired which may have negatively impacted your Collection Power. 

 

Where can I see my end of season rewards if I encounter a UI issue?

If you claim your season reward chests, but are directed away from the page, there are several places you can view your rewards.

View Last Season's Rewards on the Official Splinterlands Website:

• Within the Season Ends box, click Details:

• Next, click Show last season's rewards:

:

• You will be prompted to reveal your last seasons rewards. Click Reveal All to view them all automatically, or click each chest to reveal them individually:

View Last Season's Rewards on Peakmonsters Explorer:

• Insert your username into this address: https://peakmonsters.com/@USERNAME/explorer
• View a Rewards Claimed transaction. Click View details for a full view

View Last Season's Rewards on SplinterShare:

• Input your username and click Search:

 

What if I believe there is a problem with my end of season chests?
If you believe there is a problem with with your end of season chests, we require documentation of your claims. It is ideal to take a screenshot of your expected chests before the of end season, and take a screenshot of your received chests. 

The more information you supply Tech Support, the more efficiently we can review your claims and follow up with you. We recommend that all users keep track of their rewards and transactions. If our research is consistent with the rewards you have received, there is no recourse unless we have verifiable proof that a problem occurred. 

 

**Check whether any rentals expired suring season end as this will impact your Collection Power and Rewards

 

What if I believe there is an issue with my rating?
If you believe there is an issue with your rating reset, please review the Season Rating Reset within the League Rewards page. Next, compare the rating in your final battle of the previous season. If there is indeed a discrepancy, please submit a ticket to Tech Support.

Include a screenshot of: 
1. Your final rating within the previous season

2. Your rating after playing one battle within the current season

3. A screenshot of the relevant Season Rating Reset parameters located on the League Rewards page.

**This helps Tech Support to easily determine whether there is an issue that requires further investigation.

 Your ratings can be found by navigating to your battles page and clicking on the emblem beside your username within your battle log:

Then, this pop-up will show your rating after that particular battle:

If there is verifiable problem, can I get compensation?

As described in our Terms of Service, it is unlikely that compensation will be given.

We strongly recommend that all users read through the Terms of Service.

Please submit a ticket to tech support detailing the issue and all relevant information regardless. We at Splinterlands strive to make for the best customer experience and actively try to address any issues our users encounter. Reports of inconsistencies and possible bugs help us to improve the game.