When you create a Customer Support Ticket with a transfer issue, you will be asked to include the transaction ID (txID) of the transaction with the issue. You can find the transaction ID in your wallet histories from Hive-Engine on several different blockchain explorers. In this example, we use https://hive-engine.rocks/. But there are also other articles on other cryptocurrency transfers on other blockchains, like: TRX, ETH, BSC, and WAX
Step 1: Go to - https://hive-engine.rocks/
Step 2: Enter your Splinterlands username in the search field on the page, including the "@" symbol.
Step 3: Locate the transfer that has an issue and click on the short string of characters at the end of the line.
Step 4: You should see the txID listed beside "trx_id." Copy your transaction ID from there or the URL at the top of the webpage. Paste this information to your ticket.