Before starting the Identity Verification process to purchase Credits, ensure that you have a valid, government-issued ID and access to a device that allows video recordings.
Step 1: Locate the drop-down menu next to your username in the top right of Splinterlands, then click Verification Status.
Step 2: Enter your first and last name exactly as they appear on your document. Using nicknames or shortened versions of your name will result in rejection.
Step 3: Follow the instructions on the next page. You will have a choice between what government-issued ID you can submit, IE: Driver's License or Passport. You can then determine whether you would like to receive a text with a link, scan a QR code, or upload documents and a brief video of yourself. We recommend avoiding using files of scanned documentation, as that can result in rejection.
- For tips and troubleshooting, visit KYC FAQ: Tips and Troubleshooting or submit a ticket to Tech Support.
After you have uploaded your documentation and video successfully, you should see the message below. You should now be able to purchase Credits via PayPal.
If you encounter any difficulty with the process, please submit a ticket to Tech Support.