When you create a Customer Support Ticket with a purchase or transfer issue, whether you had utilized Hive as payment for a purchase or had made a transfer of a token that had an issue arriving at the assigned destination sent from the Hive chain, you may be asked to include the transaction ID (txID) of the transfer regarding your issue. You can find the transaction ID within your wallet history from Hive by utilizing one of several Hive explorers. In this example, we use https://hive-engine.rocks/.
There are also guides provided within articles for other cryptocurrency transfers on other blockchains such as TRX, ETH, BSC, HIVE, and WAX.
Step 1: Go to - https://hive-engine.rocks/
Step 2: Enter your Splinterlands username in the search field on the page, including the "@" symbol.
Step 3: Locate the transfer that has an issue and click on the short string of characters at the end of the appropriate line.
Step 4: You should see the txID listed beside "trx_id". Copy your transaction ID from there or the URL at the top of the webpage, and then paste this information to your ticket.