We at tech support are committed to providing the best customer assistance, regardless of the difficulties you face. Feel free to Submit a request to tech support at any time, or navigate our Support Website to locate articles that may be of assistance.
Game Play Mechanics
If you have a question about a specific interaction within a battle, or believe that you have identified a bug, review our Advanced Gameplay Section in addition to the List of Splinterlands Rulesets and List of Splinterlands Abilities for a possible explanation.
If you still have questions, Submit a request – Splinterlands.
- Review How Do I Request Clarification About a Battle from Tech Support? for a step by step guide to locate your Battle ID.
- Include an explanation detailing where the concern exists, specifically.
Rewards
If you are having difficulty claiming your rewards, please visit Where Can I See My Rewards? and review our Play-to-Earn Rewards Section. If you are still experiencing difficulty, or have a specific question about your rewards, Submit a request – Splinterlands.
Troubleshooting Web Site Issues
If you are experiencing difficulty interacting with the Splinterlands website, visit our Troubleshooting Section for a self-serve method of issue resolution.
If your issue is not located there, Submit a request – Splinterlands. Please include all relevant details including:
- Information about the specific issue. Relevant Screenshots are helpful for tech support.
- Have you tried logging out, clearing your cache and cookies, logging in, and refreshing (ctrl+F5) the page?
- What browser and device are you using?
- Is your browser up to date?
- Does the issue exists on other browsers?
Troubleshooting Transaction and Transfer Issues
If you are experiencing difficulty regarding transactions or transfers, view our Purchases & Transfers Section and Troubleshooting Section for a self-serve method of issue resolution. If you need further assistance, Submit a request – Splinterlands. Please include all relevant details including:
- Information about the specific issue including the type of transaction and amount.
- Please include your Receipt or TXID
Account Management and Keys
If you are new to crypto, managing your account and keys can require some effort. If you are running into difficulty regarding these items, visit our Account Management & Keys Section.
Feel free to Submit a request – Splinterlands if you are in need of further assistance. Please include all relevant details including:
- Details about the specific issue.
- What browser and device are you using?
- Does the issue exist on other browsers?
- Do you have Hive Keychain Installed?
- If not, what method do you use to log in?
General Inquiries
Tech Support is happy to answer general inquiries regarding most aspects of Splinterlands. If we do not have the answer, we can forward your request to the appropriate department. Submit a request – Splinterlands.
Marketing and Partnerships
Tech Support will ensure that your messages regarding marketing and partnerships make it to the correct department. Submit a request – Splinterlands.
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